b'VOM Commitment to ExcellencePositively engage patients as a representative of the practice.Inspire trust by identifying patient needs.Find the best frame for fit, comfort and style, ensuring patients love their new look.Educate patients on lens & enhancement options.Meet specific delivery promise.Review dispensing checklist to verify patient selections and our standards.Dispense the eyewear to ensure comfort, fit and visual acuity.Ensure each patient receives an Eyewear General Care Guide.Patient follow up - We contact patients 2 weeks after delivery, reinforcing our commitment to their satisfaction.CUSTOMER SERVICE | 21'